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Some analysts see Brands as the major enduring
asset of a company, outlasting specific products
and facilities
Brands are powerful assets that must be
carefully managed and developed
They are more than just names or symbols. They
are a key element in the company’s relationship
with the consumer
The real value of a strong Brand is its power to
capture consumer preference and loyalty.
- Kotler
There are a number of interpretations of the
term brand (De Chernatony 2003). They are summarized
as follows:
A brand is simply a logo e.g. McDonald's Golden Arches.
A brand is a legal instrument, existing in a similar way to a patent or copyright.
A brand is a company e.g. Coca-Cola.
A brand is shorthand - not as straightforward. Here a brand that is perceived as
having benefits in the mind of the consumer is recognised and acts as a shortcut
to circumvent large chunks of information. So when searching for a product or
service in less familiar surroundings you will conduct an information search. A
recognised brand will help you reach a decision more conveniently.
A brand is a risk reducer. The brand reassures you when in unfamiliar territory.
A brand is positioning. It is situated in relation to other brands in the mind of the
consumer as better, worse, quicker, slower, etc.
A brand is a personality, beyond function e.g. Apple's iPod versus just any MP3
player.
A brand is a cluster of values e.g. Google is reliable, ethical, invaluable,
innovative and so on.
A brand is a vision. Here managers aspire to see a brand with a cluster of values.
In this context vision is similar to goal or mission.
A brand is added value, where the consumer sees value in a brand over and
above its competition e.g. Audi over Volkswagen, and Volkswagen over Skoda -
despite similarities.
Brand Equity
A powerful Brand has high Brand equity
This is the positive differential effect that
knowing the brand name has on customer
response to the product or service
One way of measuring equity is the extent to
which customers are willing to pay more for the
Brand
There is significant competitive advantage with
high brand equity; enjoy a high level of consumer
awareness, loyalty, more leverage in bargaining
with resellers, easier to launch line extensions,
strong and profitable customer relationships
Brand valuation
The process of estimating the total financial
value of the Brand
Measuring this value is not straight forward
and can be difficult
E.g: coke is valued at $67 billion, Microsoft
$57 Billion, IBM $56 Billion.
Building Strong Brands
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