• This template should be used only for The Best 
               Technology Innovation category.
               • A template can be modified, subject to your 
               company template or regulation.
               • Please do not change the sequence of content 
               to avoid misunderstanding of evaluators.
  Instruction  • All information and data presented have to 
               be one-year data within the period of January 
               2021 – December 2021 or July 2021 – June 
               2022.
               • The maximum duration for a presentation 
               video is 30 minutes per category.
               • Question and Answer sessions will be held live 
               for a maximum of 45 minutes per category.
   Company Name
   • Contact Center Brand
        The Project or Program
       New Application, Technology Improvement and utilization of 
                  technology
   • Please explain the background and analysis of the program, 
    such as business opportunities, corporate strategy, customer 
    demands, market risks or challenges.
  1. Background
   • Please include data analysis and trends including tables or 
    graphics as supporting information to execute the program.
   • Data Analysis should be relevant to the background.
  2. Data Analysis