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4.02C Explain the nature of
direct marketing channels
• Direct Marketing: there are no channel intermediaries
(retailers, wholesalers) so communication happens
directly between the manufacturer and customer.
• Communication channels used for direct marketing:
• 1. Inserts in newspapers and magazines
• 2. Customer care lines
• 3. Catalogues
• 4. Coupons
• 5. Door drops
• 6. Radio and TV
• 7. The Internet
Advantages/Disadvantages associated
with direct marketing
• Advantages:
• The most effective way to advertise for your business
• Direct marketing involves direct business. So it is cost
beneficial for consumers, as there is no price hike due to
wholesalers or retailers.
- Marketing executives can state certainly of the exact
response to their products.
- The profit or loss can be more accurately judged
• Disadvantages
• Sometimes, direct mailing offends the customers and many
do not endorse it as they say it inhibits their private lives.
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The Internet Impact on
Business
• The Internet
• E-mail
• Companies can communicate directly with customers. Sales
increase, direct feedback is given
• Importance of databases to direct marketing
• Helps you get the most out of your money for advertising and
helps you get your name and business out to new customers
• Should include the address of potential customers and
information about the address that is relevant to the product
you are offering
• Should have accurate demographic information
• No sales tax on the mailing lists purchased
• Updated weekly
4.02D Identify communications
channels used in sales promotion
• Terms to know:
• Free-standing insert:
• Coupons
• Rebates
• Push money
• Point of sale displays
• Trade allowances
• Dealer loaders
• Contests
• Sweepstakes
• Games
• Loyalty programs
• Demonstrations
• Personal app
Differences between advertising and
sales promotions
• Advertising is a non-personal form of promotion that is
delivered through selected media outlets that, under most
circumstances, require the marketer to pay for message
placement.
• Sales Promotions are short-term incentives to encourage
the purchase or sale of a product or service
• Explain reasons that businesses use sales
promotions
• Attempts to provide added value or incentives as well as
stimulate sales
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