The History of Quality Standards
          The History of Quality Standards
           The History of Quality Standards
           The History of Quality Standards
    1920’s: Munitions Standard, UK
    1950’s: US Navy Polaris submarine programme, 
      Admiral Hymen Rickover, 18 root causes of 
      quality problems
    1979: British Standards Institution, BS 5750 
      series on quality systems, 20 quality factors
    1987: ISO 9000 set of standards ‘Quality 
      Management Systems’
    1994: ISO 9000:1994
    2000: ISO 9001:2000 a significant refinement
    2001: PN-EN ISO 9001
        
         J. Nawrocki, ISO 9001
                 ISO 9000:2000 series
                 ISO 9000:2000 series
                 ISO 9000:2000 series
                 ISO 9000:2000 series
   ISO 9000:2000 Quality Management Systems – 
     Fundamentals and vocabulary (superseding ISO 
     9000-1:1994)
   ISO 9001:2000 Quality Management Systems – 
     Requirements (superseding ISO 9001:1994, ISO 
     9002:1994, ISO 9003:1994)
   ISO 9004:2000 Quality Management Systems – 
     Guidelines for performance improvements 
     (superseding ISO 9004-1:1994, ISO 9000-2:1994)
       
        J. Nawrocki, ISO 9001
                             Quality
                            Quality
                             Quality
                             Quality
                    The degree to which
                      a set of inherent 
                       characteristcs
                    fulfils requirements
        
         J. Nawrocki, ISO 9001
              Quality Management System
              Quality Management System
              Quality Management System
              Quality Management System
     • Management system: system to establish 
        policy and objectives and to achieve those 
        objectives
     • Quality management system: management 
        system to direct and control organization 
        with regard to quality.
        
         J. Nawrocki, ISO 9001
                   QMS Development & 
                   QMS Development & 
                   QMS Development & 
                   QMS Development & 
                       Implementation
                      Implementation
                       Implementation
                      Implementation
  • Determine the needs and expectations of 
    customers
  • Establish the quality policy and quality objectives
  • Determine the processes and resposibilities
  • Determine and provide the resources
  • Establish methods to measure effectiveness of 
    each process
  • Apply these measures
  • Determine means to preventing nonconformities
  • Establish and apply a process of continual 
        
    improvement of QMS
         J. Nawrocki, ISO 9001