ISO 9001 - A Quality Management System
                   Can we talk?
                             What’s this about ISO 9001?
                             What’s a Quality Management System?
                             Relationships: ISO 9001 & QMS
                             Scope -- How big is this thing?
                             What Are Our Expectations
                             Foreseen Obstacles
                             GSFC’s Quality Policy
                             Systematic Approach
                             More Questions
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ISO 9001 - A Quality Management System
      ISO 9001-- there in the title -- what is that?
        – ISO 9001 is an international standard:  Quality 
          Systems—Model for Quality Assurance in Design, 
          Development, Production, Installation, and 
          Servicing.
        – It’s part of ISO 9000, which defines a basic 
          management system for any organization.
        – ISO 9001’s title includes the word “quality”, but 
          it’s a business  system with a focus on product  
          quality through process  control.
        – The US has adopted it as ANSI/ASQC 9001.
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ISO 9001 - A Quality Management System
      Why are we talking about this?  Don’t do a Top Ten 
        List…please.
        – ISO 9001 is important to us because it is:
             International, which is our forum.
             NASA policy, as outlined in NPG 1270.3.
             Identified as a GSFC high priority objective.
             A good foundation  on which to build an 
             effective and efficient organization.
        – It will affect most of us in some way through its 
           affect on the Center’s operating processes.
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ISO 9001 - A Quality Management System
      So how is ISO 9001 supposed to work?
        – Its requirements are WHAT  we need for an 
          effective quality system.
        – It doesn’t tell us HOW  to work--that’s our job.
        – We need to document  how we do things, do  
          them that way, and keep objective evidence.
        – It doesn’t replace product specifications  or 
          regulations, such as safety and environmental.
        – We will be certified by a Registrar  that we meet 
          the requirements and then have 6 month 
          checkups--a journey and not a destination.
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ISO 9001 - A Quality Management System
      Tell me why this might be a good idea?
        – From a customer  perspective (them, not us), ISO 
          9001 registration demonstrates we have a system 
          for delivering quality products.
        – From a supplier  perspective (us, not them), ISO 
          9001 registration means we have processes in 
          place to:
             Understand and meet customer expectations.
             Ensure that quality is a management  practice.
             Measure how well we do and to improve.
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