IPVC Schools and Services
                               ESDL                           The Social Services (SAS)
                                                              The Social Services (SAS)
                      ESS                     ESE             • Scholarships; Emergency relief
                                                              • Scholarships; Emergency relief
                                                              • Canteens and Bars;
                                                              • Canteens and Bars;
                                                              • Health Office (Psychology; nursing and 
                                                              • Health Office (Psychology; nursing and 
             ESCE                                             medical Support; Sport Centre;
                                                              medical Support; Sport Centre;
                                                              • Cultural Office
                                                              • Cultural Office
                                                         ESA
                                                              Transversal Services
                                                              Transversal Services
                                                              • Libraries;
                                                              • Libraries;
                                                              • Academic Services
                                                              • Academic Services
                                                              • International Office;
                                                              • International Office;
                                                              • OTIC- RDI  
                                                              • OTIC- RDI  
                                                              • Human Resources; 
                                                              • Human Resources; 
                                                              • IT; Infrastructures;
                                                              • IT; Infrastructures;
                                                              • Marketing/communication, IPVC-TV;
                                                              • Marketing/communication, IPVC-TV;
                          ESTG                                • Administrative and Financial
                                                              • Administrative and Financial
                                                              • Quality Office 
                                                              • Quality Office 
            QAS-IPVC Historical development
                                          Certification 1st cycle (graduation); 
                                                                                         ISO 9001:2000
                                       support services, project management              ISO 9001:2000
                                                                                             • December de 2008
                                                                                         ISO 9001: 2008
                                 Transition to new version of ISO 9001:2008              ISO 9001: 2008
                                                                                                • December 2009
                                                                                         ISO 9001:2008
                               Extension Certification for 2nd cycle (Master)            ISO 9001:2008
                                                                                                     • May 2010
                                                                                         Requirements 
                      Certification of Internal Quality Assurance System by              Requirements 
                                                                                            ESG/A3ES
                                                                                            ESG/A3ES
                               First Polytechnic with QAS certified byA3ES                      • January 2013
              Development: Extend scope to incorporate the level 5; New ESG and…        ISO 9001:2015
                                                                                        ISO 9001:2015
                                  QAS-IPVC
   1. Awareness and Training in Strategic and Quality Management; 
   1. Awareness and Training in Strategic and Quality Management; 
        Workgroup formation
        Workgroup formation
   2.   Structure Definition of Evaluation and Quality Office (see)
   2.   Structure Definition of Evaluation and Quality Office (see)
        (representability of Schools / Services and Activities)
        (representability of Schools / Services and Activities)
    
    
   3. Processes Definition System (see)
   3. Processes Definition System (see)
   4. Structuring System and Document Structure
   4. Structuring System and Document Structure
   (Quality Manual, objectives / indicators, Procedures and Plans for Improvement e FOLLOWUP)
   (Quality Manual, objectives / indicators, Procedures and Plans for Improvement e FOLLOWUP)
   5. Training of Internal Auditors Team IPVC- ISO 19011
   5. Training of Internal Auditors Team IPVC- ISO 19011
   Training reinforcement in 2012- new version ISO 19011 and ESG (during 2015, adapt 
   Training reinforcement in 2012- new version ISO 19011 and ESG (during 2015, adapt 
   to new version)   
   to new version)   
      The IPVC Quality Office - GAQ is a transversal structure responsible for 
      ensuring the implementation and monitoring of IQAS-IPVC
               with representatives in each school's and Services
      Organizational Chart of IPVC´s Management and Quality Assurance System 
                                                                                IPVC
                                                                         Quality Office
                                                                                                        IPVC Presidency
                                                                                                         Representative
                    Quality            Quality           Quality            Quality            Quality            Quality           Quality            Quality 
                Department of      Department of      Department of      Department of      Department of     Department of      Department of      Department of 
                      SC                SAS               ESA                ESCE               ESDL               ESE                ESS               ESTG
                                                                           Process coordinating Groups
       Quality Office in each School: 1 or 2 QM+ 1 PM of each Process developed in the School
       Group Coordinator of each PROCESS : PIM+ PM in each School/SAS/SC
        see FUNCTIONS