Economic Community                  Communauté Economique
          of West African States               des Etas de l’Afrique de l’Ouest
                              WEST AFRICAN POWER POOL (WAPP)                                        
           SYSTEME D’ECHANGES D’ENERGIE ELECTRIQUE OUEST AFRICAIN
                  Solar Development in Sub-Saharan Africa Program Phase 1 (Sahel)
              SUB-SAHARAN AFRICA SOLAR PARKS DEVELOPMENT PROJECT (RSP) Phase 1  
                        Assistance to West Africa Power Pool (WAPP)
                                   (P162580)
                          GRIEVANCE MECHANISM 
           This document has been prepared in English and French. The English version is authoritative.   
                            September 2021 (English Version) 
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                ANNEXES
                 ANNEX 1          GM Management Action Plan                                         58
                 ANNEX 2a         Complaints Registration Form                                      62
                 ANNEX 2b         Verbal Complaints Registration Form                               63
                 ANNEX 2c         Template: Minutes of Complaints Management at the
                                  Local Level                                                       64
                 ANNEX 3          GM Monitoring and Recording Log (for non-SEA/SH                   65
                                  complaints)
                 ANNEX 4          Complaints Response Sheet                                         66
                 ANNEX 5          Quarterly Summary Table on Complaints Handling                    67
                 ANNEX 6          Template Meeting Report                                   68
                 ANNEX 7          Template Complaints Form                                          69
                 ANNEX 8          Complaints Acknowledgment Form                                    70
                 ANNEX 9          Form for Official Response to a Complaint                         71
                 ANNEX 10         Complaints Closure Form                                           72
                 ANNEX 11         Survivor consent Form                                             73
                 ANNEX 12         Intake Form                                                       74
                 ANNEX 13         SEA/SH complaint verification Form                                75
                 ANNEX 14         Code of Conduct for Implementing ESHS and Standard
                                  Preventing Sexual Exploitation and Abuse and Sexual 
                                  Harassment (SEA/SH) and Violence Against Children (VAC)           78
                 ANNEX 15         Response Protocol for SEA/SH complaints                           81
                 LIST OF TABLES
                 Table 1        Select International GM Standards and Good Practices
                 Table 2        Overview of Methodological Guidelines for GM Development
                 Table 3        Stakeholder Institutions
                 Table 4        Analysis of strengths and weaknesses in tradional community levelcomplaunts
                 Table 5        Categorization of “non-SEA/ SH” complaints                            28
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                  Table 6         GMs Indicative approximate timeframes for the complaints 32
                  Table 7         Reacap on steps and responsables for implementation of                  39
                  Table 8:        Reacp on steps and responsabilities for the implementation of GMs       44
                  Table 9:        Complaints management action plan                                       53
                  Table 10         Estimated budget
                  LIST OF FIGURES
                  Figure 1: The new ECOWAS Master Plan for Regional Development of Power 
                            Generation and Transmission Infrastructure
                  Figure 2: Diagram of the "Plug and Play" concept
                  Figure 3: Institutional mechanism for handling complaints
                  Figure 4: The GM Process
                  Figure 5: Diagram of the steps for handling for non-SEA/SH complaints
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