The Communication Cycle
     Numerous versions have been developed as a simple on-line 
                         search will demonstrate. 
         Context /purpose of message
                               BARRIERS
                           INTERFERENCE
         Sender         Message        Transmission           Receiver
                               BARRIERS
                           INTERFERENCE
                                    Feedback
                               BARRIERS
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     Removing barriers - the basics
   Self awareness
   •  Do your values and beliefs impact on your communication?
   •  What you say and how you behave will influence others.
   •  You are a key role model.
   Listening and questioning techniques
   •  Are you getting the most out of these everyday activities?
   •  Generally taken-for-granted but they are the cornerstone of probably most of 
      your communication.
   Non-verbal behaviour
   •  You’ll have noticed other people’s non-verbal behaviour e.g. eye contact, 
      gestures, tone of voice, use of silence.  Have you taken time to reflect on what 
      you commonly do?
   Other people’s needs and perspectives
   •  Support equality and diversity
   •  Respect other people’s ideas, values and principles
   •  Ensure people’s dignity and rights when overcoming barriers to communication
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     Communication methods
   Take a moment to consider the strengths and weaknesses of 
   your preferred method(s) of communication from this list.
   •  Face-to-face (individual, groups)
   •  Email
   •  Telephone
   •  Written (letters, memos)
   •  Increasing use of virtual meetings e.g. MS Teams
   What do you do to minimise the weaknesses?
   A common solution is to use more than one method – 
   especially for important messages or to different groups of 
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   staff.
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    How good communicators 
    influence others
     Know what you want to say and why you 
      want to say it
     Recognise potential barriers and address 
      them
     Understand other people’s perspectives
     Establish and maintain relationships
     Ask questions - clarify messages
     Be an active listener
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    Engaging and communicating 
    with staff
    • 1-2-1
    • Team meetings
    • Huddles
    • Team / Core Brief
    • iMatter
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