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Leading Effectively What’s the missing chapter in Webinar Series most books on leadership or communications? The Secret Language of Leadership How do you get people with to want to change? Steve Denning Noted author and organizational storyteller extraordinaire www.stevedenning.com Where does leadership occur? The Secret Language your organization your subordinates of Leadership your boss your colleagues Your customers Your volunteers Your legislators your community your family your town your country your planet How Leaders Inspire Action Through Narrative Question…. Three kinds of leadership books.. Have you read Chapter 1 of The Secret Language of Leadership? Click on YES NO “Tell them!” “Give them “Inspire reasons!” them!” The Secret Language of Leadership WARNING The Western intellectual tradition What you are about to hear may seem: Contrary to most of what you learned in college At odds with the way most organizations are said to be run. Effective presentation to get action Challenging the basic premises of the Western Elicit Reinforce intellectual tradition, ever since Plato’s Republic. Get their with reasons Disturbing, because it may raise issues with some of the attention desire deepest beliefs of your life Feel free to step outside! nd Exercise #1 2 WARNING Tell a 60 second story about: “If business leaders do not Either immediately grasp the vital A time when you found out insights offered by this book, what your organization both they and is really good at their organizations are doomed.” or A time when you faced adversity in your Financial Times: August 29, 2007 work The meaning of this session Poll #1 More than just Did you have any difficulty in “a set of writing/telling a 60 second story? communication tools” A. I had some difficulty in finishing in A fundamental rethinking 60 seconds of how we communicate. B. I had some difficulty in telling a story C. I had no difficulty at all 12 What’s Great communications make the complex sound my story? simple February 1996 “Go and look into information” Simple doesn’t mean misleading 12 3 8 9 ` ` 89 3 12 3 8 9 ` 12 12 3 89 ` 12 3 89 ` 1 2 3 8 9 ` 4 5 6 7 12 3 89 ` 6 7 5 12 3 89 ` 4 5 6 7 4 12 3 89 ` 7 ` 6 9 8 5 3 4 12 Simplicity! Authenticity! February1996 “Go and look into information” Why don’t We’re a bank, we share remember? our knowledge? Speed! Feeling! How does one person persuade many? How does one person persuade many? Persuasion method Efficacy Persuasion method Efficacy Charts with boxes and Charts (boxes, arrows) Zero arrows Rational argument Chart Nonaka: The Knowledge Creating What is knowledge management? Organization Tacit Tacit Knowledge Management caters to the critical Tacit Socialization Externalization Explicit issues of organizational adaptation, survival and competence in face of increasingly discontinuous change. Tacit Internalization Combination Explicit www.brint.com Explicit Explicit A manager contemplates FACT the knowledge spiral In June 1995, a health worker in a village in Zambia logged on to the CDC web-site in Atlanta and got the answer to a question on how to treat malaria June 1995, not June 2015 A small remote town, not the capital Zambia, not a middle income country CDC, not the World Bank
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