LEADING FROM WITHIN: 
              Building Organizational Leadership Capacity 
                                    
                                    
                                    
                                    
                               Authored by: 
                           David R. Kolzow, PhD 
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                     
                                  2014 
                          
         David Kolzow                                       1 
          
                                               7EADING FROM WITHIN: 
                          BUILDING ORGANIZATIONAL LEADERSHIP CAPACITY 
                
               Table of Contents 
                                                                                          Page # 
                
               Chapter 1: Introduction                                                        5 
               Chapter 2:  What Does It Mean to be a “Leader?”                                9 
                       Leadership Defined                                                     9 
                       Leadership in Transition                                             16 
               Chapter 3:  Understanding the Foundations of Leadership                      17 
                       Leadership Models                                                    17 
                       Leadership Trait Theory                                              17 
                       Leadership Behavior Theory                                           21 
                       Contingency Theory and Situational Leadership Theory                 24 
               Chapter 4:  What’s Your Leadership Style?                                    28   
                       Authoritarian vs. Democratic Leadership                              29 
                       Power and Leadership                                                 32 
                       The Charismatic Leader                                               40 
                       Transactional Leadership                                             42 
                       Transformational Leadership                                          43 
                       The Servant Leader                                                   47 
                       Situational Leadership                                               51 
                       Conclusions About Leadership Styles                                  53 
               Chapter 5:  Demonstrating Effective Leadership                               54 
                       Leadership Character                                                 54 
                       Leadership Behavior                                                  57 
                              Being trustworthy                                             59 
                              Integrity                                                     66 
                              Self-reflection                                               69 
                              Self-confidence                                               73 
                              Self-directed                                                 75 
                              Action- and results-oriented                                  77 
                              Communication                                                 78 
                              Respecting and caring for others                              82 
                              Willingness to take risks and be innovative                   85 
                              Transparency                                                  88            
                              Righting wrongs                                               91   
                              Staying focused                                               92 
                              Responding quickly with agility                               93 
                              A positive attitude                                           94 
                              Clarity                                                       95 
               Chapter 6:  Critical Leadership Competencies - What Makes  
                              a Successful Leader?                                          97 
                              Introduction                                                  97 
               David Kolzow                                                                                  2 
                
                                Possess clarity of direction                                      99 
                                Has the ability to inspire others to high performance             99 
                                Communicates well and listens intensively                       100 
                                Demonstrates a collaborative orientation                        103 
                                Works to develop people                                         105 
                                Has the ability to think creatively                             105 
                                Possesses intelligence and learning agility                     107 
                                Is capable of creating a culture of excellence                  109              
                                Practices consistent discipline                                 112 
                                Delivers results                                                113 
                                Clarifies expectations                                          114 
                                Practices accountability                                        117 
                                Exercises good judgment                                         118 
                                Conclusions                                                     124 
                Chapter 7:  Learning Leadership Skills                                          125 
                        Hard vs. Soft Skills                                                    126      
                        Interpersonal Skills                                                    128 
                                Communicate Effectively                                         129 
                                Conflict Resolution                                             149 
                                Negotiation                                                     166 
                                Problem-Solving and Critical Thinking                           187 
                                Decision-Making                                                 203 
                                Facilitation                                                    218 
                Chapter 8:  Leadership and Dealing with Change                                  225 
                        The Reality of Change                                                   226 
                        Leader’s Role in Change Management                                      227 
                        Organizational Change                                                   228 
                        Change Leadership vs. Change Management                                 232 
                        Facilitating Change                                                     234 
                        The Board and Change                                                    238 
                Chapter 9:  The Visionary Leader                                                241 
                        Envisioning                                                             241 
                        Strategic Thinking                                                      251 
                Chapter 10:  The Leader as Enabler                                              254 
                        Empowerment                                                             255 
                        Coaching                                                                259 
                        Collaboration                                                           264 
                Chapter 11: Building Leadership Capacity in the Organization                    268 
                        Levels of Leadership in the Organization                                268 
                        Who Are the Organization’s Potential Leaders?                           273 
                        Building Volunteer Leaders in the Organization                          277 
                        How Do We Train New Leaders?                                            282      
                Chapter 12:  The Economic Development Professional as Leader  
                        and Manager                                                             295 
                        Leader vs. Manager                                                      298 
                        Leadership and Accountability                                           302 
                David Kolzow                                                                                        3 
                 
                       Facilitator and Consensus-Builder                                 305 
                       The Practitioner as Educator                                      306 
                       The Economic Developer as Community Leader                        307 
               Chapter 12:  Conclusions                                                  310 
               Bibliography                                                              311 
                                              
               David Kolzow                                                                                4