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! " # $ # % & % ' & # () & (*))) LEADING CH - 1 LEADING CH - 2 . + , & "/ &0 # $ ' 1' , - & # - 2 . # 3 # &' LEADING CH - 3 LEADING CH - 4 4 & 5 The Globalisation of Markets and Competition Technological International Maturation of Fall of Change Economic Markets in Communist Integration Developed and Socialist Countries Regimes •Faster and better •Fewer tariffs •Slower domestic •More countries More Hazards More Opportunities communication (GATT) growth linked to the •More competition •Bigger markets •Faster and better •Currencies •More aggressive capitalist •Increased speed •Fewer barriers transportation linked via exporters system •More information floating •More deregula- networks •More global tion connecting capital people globally More Large-Scale Change in Organisations To avoid hazards and/or capitalise on opportunities, firms must become stronger competitors. Typical transformation methods include: The Globalisation of Markets and Competition •Reengineering •Mergers and acquisitions •Restructuring •Strategic change •Quality programs •Cultural change LEADING CH - 5 LEADING CH - 6 1 ' 5 &&! Stage 4: Communicating the Change Vision •Using every vehicle possible to constantly communicate the new vision Stage 1: Establishing a Sense of Urgency and strategies •Examining the market and competitive realities •Having the guiding coalition role model the behaviour expected of •Identifying and discussing crises, potential crises, or major opportunities employees Stage 2: Creating the Guiding Coalition Stage 5: Empowering Broad-Based Action •Putting together a group with enough power to lead the change •Getting rid of obstacles •Getting the group to work together like a team •Changing systems or structures that undermine the change vision •Encouraging risk-taking and non-traditional ideas, activities, and actions Stage 3: Developing a Vision and Strategy Stage 6: Generating Short-Term Wins •Creating a vision to help direct the change effort •Planning for visible improvements in performance, or “wins” •Developing strategies for achieving that vision •Creating those wins •Visibly recognising and rewarding people who made the wins possible LEADING CH - 7 LEADING CH - 8 ! " Stage 7: Consolidating Gains and Producing More Change Management •Using increased credibility to change all systems, structures, and •Planning and budgeting: establishing policies that don’t fit together and don’t fit the transformation vision detailed steps and timetables for achieving •Produces a •Hiring, promoting, and developing people who can implement the change needed results, then allocating the resources degree of vision necessary to make it happen predictability and •Reinvigorating the process with new projects, themes, and change order and has the agents •Organising and staffing: establishing some potential to structure for accomplishing plan requirements; consistently staffing that structure with individuals; produce the delegating responsibility and authority for short-term results carrying out the plan; providing policies and expected by Stage 8: Anchoring New Approaches in the Culture procedures to help guide people; and creating various •Creating better performance through customer and productivity oriented methods or systems to monitor stakeholders (eg behaviour, more and better leadership, and more effective management implementation for customers, •Articulating the connections between new behaviours and organisational always being on success •Controlling and problem solving: monitoring time; for •Developing means to ensure leadership development and succession results, identifying deviations from plan, then stockholders, planning and organising to solve these being on budget) problems LEADING CH - 9 LEADING CH - 10 " #$ " Leadership Some combination of visionary entrepreneurship and/or luck creates and •Establishing direction: developing a vision of implements a successful business strategy the future - often the distant future - and •Produces strategies for producing the changes needed change, often to a to achieve that vision dramatic degree, and has the A fairly dominant position (and thus lack of strong competition) is •Aligning people: communicating direction in potential to established in some market. The market is usually a product or service words and deeds to all those whose produce but could also be financial, labour, or supply. cooperation may be needed; so as to influence extremely useful the creation of teams and coalitions that change (eg new understand the vision and strategies and that products that accept their validity customers want, The firm experiences much success in terms of growth and profits new approaches •Motivating and inspiring: energising people to labour to overcome major political, bureaucratic, and relations that resource barriers to change by satisfying help make a firm basic, but often unfulfilled, human needs more competitive LEADING CH - 11 LEADING CH - 12 2 #$ #$ " " ! The firm needs, The pressures on Managers begin hires, and promotes managers come to believe that A strong and arrogant culture develops managers, not mostly from they are the best leaders, to cope inside the firm. and that they are Managers fail to acknowledge the value of with the growing Building and superior. They customers and stockholders. They behave in an bureaucracy. Top staffing a become more and insular, sometimes political fashion managers allow bureaucracy that more arrogant. these people, not can cope with Top management Managers fail to acknowledge the value of leaders, to become growth is the does nothing to leadership and the employees at all levels who can executives. biggest stop this trend provide it. They tend to stifle initiative and Sometimes top challenge. and often innovation. They behave in centralised/ management External exacerbates it bureaucratic ways actively prevents constituencies leaders from are neglected becoming senior executives LEADING CH - 13 LEADING CH - 14 %&'( ) $( %&'( ) $( # *0 7 # 5, &'6'& * 89 4 &0 0 #' # 7 ** 0 & #*# , &'6'& 7 & * * & #* #' # # 9 ,# * # * LEADING CH - 15 LEADING CH - 16 %&'( ) $( %&* + ! % & + !" ,## *# * #, : + # 87 40 ! " & &' * # , ,0 * #* ' & , */ # * * : * # LEADING CH - 17 LEADING CH - 18 3 %&* + ,* )- . #!- & Authoritarian Decree Micromanagement Vision , ## #: ! - & & : Forces that Support the Status Quo LEADING CH - 19 LEADING CH - 20 ) " . #%# %!& . " $ ! = &* , < 1 ! # 7 " & # & & & 7 9 ,! &, + & , ; < 1 ! # , + & & # 5 LEADING CH - 21 LEADING CH - 22 %/&0( %!& . . ; ! = # 7 #!"5 ' ,* & ; * # 0 ! "& ! = & 8 & # , * # ; ! * * ' & 4 ! ***0* &# & 1 ! 9 , # # #& # LEADING CH - 23 LEADING CH - 24 4
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