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Table of Contents Section Page Training Framework 3 Training Strategy & Needs Assessment 7 Training Lifecycle Management 11 Knowledge Transfer 19 Appendix A: Assumptions 25 2 TRAINING FRAMEWORK 3 Training Objectives Training Objective 1: Prepare Affected Business Users • Business users will need to know what to do (the new Training Delivery business processes) and how to perform those tasks in the new system Time e • Training will minimize the c n a m performance dip caused by r Reduced o f performance r lack of familiarity with new e P dip processes and systems Managed Change Unmanaged Change Go-Live *Source: Prosci’s 2009 Benchmarking Report 4 Training Objectives Training Objective 2: Prepare Project Team • MSU project team members OCM Issue 82% OCM Issue need to have the knowledge 72% Non-OCM Issue 65% Non-OCM Issue and skills necessary to 54% 46% 44% 44% 43% successfully implement and 41% 36% support the new business processes and system • Knowledge Transfer will e p s t s s n t s s i l g n n e l o n o h e i i e l m n s o u k s i e a r ti s s S l manage the transition of m s n m h o a i b c s t e m a e o n c g e a p g r o e a s x a p skills from Cognizant to their t o n a e e n p p c t e x a a T s s t e I c e c p e m s m project team counterparts n t c e e o a a ti t n j c e t s c i o S g s u i e s r n i q l j P s e a o u a e d e r B h R r P c a n n o I U N *Source: Deloitte Consulting study of 5 Fortune 500 ERP failures Training Framework The Training component of the MSU OCM Framework Training Strategy & Needs Assessment has three elements: The vision for how end-user training will be performed, along with an initial assessment of the training needs of each group. Training Lifecycle Management Design, development, and delivery of training courses, including assessment of session attendees. Knowledge Transfer How project team subject matter experts will be prepared for their involvement in the project, and their roles after Go-Live. 6
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