Objectives
                    Objectives
    • Describe effective communication skills.
    • Describe interpersonal relationship skills.
                                                    02-1-D110-EP
   D-110 Unit 2: Communication & Working Rel.       01-2-D110-EP
        Communication Methods
        Communication Methods
    • Written
       • Hard copy resource order form
       • Dispatch log, shift briefing, general message form
    • Oral
       • Telephones, radio, face to face, group discussions
    • Electronic
       • Fax, email, electronic resource tracking system 
         (IROC) , teletype (TTY), local info sharing software 
         (Teams, Zoom, FireNet)
                                                         02-2-D110-EP
   D-110 Unit 2:  Communication & Working Rel.           01-3-D110-EP
          Communication Skills
          Communication Skills
    • Be clear and concise
    • Be professional
    • Be an active listener
    • Maintain situational awareness
    • Use standard protocols when using computer, 
      radio, and telephone
    • Ask questions, if you don’t know
                                                    02-3-D110-EP
   D-110 Unit 2:  Communication & Working Rel.      01-4-D110-EP
      Interpersonal Relationship 
      Interpersonal Relationship 
                         Skills
                         Skills
    • Professional Demeanor
    • Teamwork
    • Good Follower
    • Be Proactive
    • Personal Responsibility
                                                    02-4-D110-EP
   D-110 Unit 2:  Communication & Working Rel.      01-5-D110-EP
                    Objectives
                    Objectives
    • Describe effective communication skills.
    • Describe interpersonal relationship skills.
                                                    02-5-D110-EP
   D-110 Unit 2: Communication & Working Rel.       01-6-D110-EP