161x Filetype PPTX File size 0.08 MB Source: www1.nyc.gov
Example User Journey Map: Queensbridge Connected Overview Journey of Queensbridge resident receiving and using broadband service. Residents hear about the The service provider At home the resident Once the resident logs in The resident shares new service and visits the resident at their logs into the new service and sees the their experience information on how to home to provide and is greeted by the Queensbridge with friends, family, sign up via: information about the Queensbridge Connected website they and neighbors • mail notifications, service, their login Connected homepage. can explore the site through word of • flyers posted on credentials and answer If the resident needs further or continue mouth or social bulletin boards any questions the technical support, they browsing elsewhere. media. around the resident may have. call the service provider neighborhood, directly or visit the local • the service provider’s storefront in storefront office, Queensbridge. • in person by the service provider’s resident engagement Journey Map Key department, • and through word of Resident mouth from other residents. Service Provider Read more about how to use this template under Connect the Dots at nyc.gov/servicedesign
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