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picture1_Family Presentation Ppt 76238 | 14 Csd Toolstactics Userjourneymap Template1


 162x       Filetype PPTX       File size 0.08 MB       Source: www1.nyc.gov


File: Family Presentation Ppt 76238 | 14 Csd Toolstactics Userjourneymap Template1
example user journey map queensbridge connected overview journey of queensbridge resident receiving and using broadband service residents hear about the the service provider at home the resident once the resident ...

icon picture PPTX Filetype Power Point PPTX | Posted on 02 Sep 2022 | 3 years ago
Partial capture of text on file.
           Example
           User Journey Map: Queensbridge Connected
           Overview
           Journey of Queensbridge resident receiving and using broadband service.
           Residents hear about the           The service provider                At home the resident                Once the resident logs in          The resident shares 
           new service and                    visits the resident at their        logs into the new service           and sees the                       their experience 
           information on how to              home to provide                     and is greeted by the               Queensbridge                       with friends, family, 
           sign up via:                       information about the               Queensbridge                        Connected website they             and neighbors 
           •  mail notifications,             service, their login                Connected homepage.                 can explore the site               through word of 
           •  flyers posted on                credentials and answer              If the resident needs               further or continue                mouth or social 
              bulletin boards                 any questions the                   technical support, they             browsing elsewhere.                media.
              around the                      resident may have.                  call the service provider 
              neighborhood,                                                       directly or visit the local 
           •  the service provider’s                                              storefront in 
              storefront office,                                                  Queensbridge.
           •  in person by the 
              service provider’s 
              resident engagement                                                                                                                Journey Map Key
              department,
           •  and through word of                                                                                                                    Resident
              mouth from other 
              residents.                                                                                                                             Service Provider
             Read more about how to use this template under 
             Connect the Dots at nyc.gov/servicedesign
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...Example user journey map queensbridge connected overview of resident receiving and using broadband service residents hear about the provider at home once logs in shares new visits their into sees experience information on how to provide is greeted by with friends family sign up via website they neighbors mail notifications login homepage can explore site through word flyers posted credentials answer if needs further or continue mouth social bulletin boards any questions technical support browsing elsewhere media around may have call neighborhood directly visit local s storefront office person engagement key department from other read more use this template under connect dots nyc gov servicedesign...

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