Filetype Power Point PPT | Posted on 02 Sep 2022 | 3 years ago
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117x Filetype PPT File size 0.54 MB Source: www.ahrq.gov
What is Conflict?
• Perception of mutual interference
• A process that begins when goals of one party
are frustrated by another
• Requires interdependence/interaction
Views of Conflict
• Conflict Good (interactionist view) G
• Conflict Natural (human relations view) N
• Conflict Bad (traditional view) B
• Conflict must be managed
Sources of Conflict
• Resource scarcity
• Incompatible goals
• Structural factors (size, routinization,
specialization, reward systems)
• Conflicting perceptions, ideas, or beliefs
• Differences between people
• Conflicting thoughts/needs within an individual
• Lack of communication (maybe)
Types of Conflict
–Task content conflict (differing opinions related to
the task) G
–Emotional or relationship conflict (interpersonal
conflict -- dislike, negative emotions) B
–Administrative or process conflict (disagreement on
how to get the task completed — e.g., duties,
decisionmaking technique) B to N
Goal of Conflict Resolution
• Confront problems, communicate openly and
respectfully with someone of opposing
opinion to provide optimal patient care
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