323x Filetype PPTX File size 0.08 MB Source: www.ocw.upj.ac.id
5 DOMAINS OF STRATEGY THAT DIGITAL IS CHANGING
1. How we connect and create value with our costumers.
2. How we need to think about competition.
3. How we think about data
4. How we innovate
5. How we understand and create value for customer.
DIGITAL FORCES ARE RESHAPING 5 KEY DOMAINS OF STRATEGY
1. Costumers
2. Competition
3. Data
4. Innovation
5. Value
Disingkat CC-DIV (baca: see-see-div)
COSTUMERS
OLD NOW
Mass market Dynamic network
Communications are Communications are
broadcast to customers two-way
Firm is the key Costumers are the key
influencer influencer
Marketing to persuade Marketing to inspire
purchase purchase, loyalty,
advocacy
COMPETITION
OLD NOW
Competition within Competition across fluid
defined industries industries
Clear distinctions Blurred distinctions
between partners and between partners and
rivals rivals
DATA
OLD NOW
Data is expensive to Data is continuously
generate in firm generated everywhere
Data is tool for Data is key asset for
optimizing process value creations
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