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WHAT IS DIGITAL MARKETING? “Marketing using digital technology”. “Digital marketing is marketing”. DIGITAL ISN’T THE ONLY OPTION Digital is just one element of the marketing mix. As with all marketing mix decisions, some elements are right for some products – but all are never right for all products. As Michael Porter famously said; ‘The essence of strategy is choosing what not to do.’ NON-MARKETERS IN DIGITAL MARKETING The technical nature of some aspects of digital marketing has led to those roles being taken by workers from computer scientist backgrounds – so creating a situation where there are a lot of people working as digital marketers who do not know even the fundamentals of marketing. Marketers must accept that too many of their number have shown little enthusiasm to learning the very basics of digital technology. IN-HOUSE OR OUT-SOURCE? There are a number of specialised tasks for which it is not uncommon for work to be out-sourced to specialist agencies or personnel. These specialist skills are now more accessible to marketing staff Developments in software have resulted in that technical expertise being relatively easily gained by users who have not studied computer science. Agencies for online advertising, web design and search engine optimisation exist because there is a demand for them. FADS, TRENDS AND THE OCCASIONAL SUSTAINABLE MODEL Marketing on the Internet has always prompted new ideas, models and concepts – most sporting an acronym or label to show how trendy they are. Some have stood the test of time; others never got off the ground ... what people do online: Email users 90.9 Search users 85.4 Digital video viewers 82.8 Digital audio listeners 72.1 Social network users 72 Digital gamers 58.3 Smartphone messaging app users 49.7 Podcast listeners 26.9 0 10 20 30 40 50 60 70 80 90 100
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