Problem solving 
     • Define/Elaborate on the meaning of problem-solving and 
      decision making.
     • Explain/Differentiate/Distinguish between problem-solving 
      and decision making. 
     • Identify/Name/Outline/Explain/Discuss the problem solving 
      steps. 
     • Apply the problem-solving steps from given scenarios/case 
      studies. 
             Problem Solving 
     • 1. Elaborate on the meaning of 
      problem solving. 
     • 2.Outline any FOUR problem-solving 
      steps
     • 3.Distinguish between problem solving 
      and decision making.
                  Problem Solving 
       • Identify/Name the following problem solving techniques 
       • from given scenarios/statements: 
         • Delphi technique 
         • Force field analysis 
         • Brainstorming 
         • Nominal group technique 
       • Explain/Advise businesses on how they can apply the above-stated problem-
        solving techniques to solve complex business problems. 
       • Discuss/Evaluate/Analyse the impact (positives/advantages and/or negatives/ 
        disadvantages) of the above-stated problem-solving techniques.
                               Problem Solving 
            Identify the problem-solving technique applied by Charlie’s Chocolate Factory in 
            EACH statement below. 
            • Employees are requested to sit in large groups and suggest ideas on how to 
              increase sales. 
            • Management has considered the pros and cons of changing the design of their 
              products. 
            • Employees were requested to first generate ideas and then share their ideas 
              with other group members.  
            • Experts were requested to complete a questionnaire on how to solve their 
              business problems.    (8)
         Problem Solving 
    • Evaluate the effectiveness of the Delphi 
    technique in solving business problems. 
    (4)
    • Explain how businesses could apply the 
    forced-field analysis technique to solve 
    business problems. (6)