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picture1_Presentation Skills Ppt 65570 | Ppt Start Conversations & Develop Good Rel Wg 290812


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File: Presentation Skills Ppt 65570 | Ppt Start Conversations & Develop Good Rel Wg 290812
start conversations and develop good relations with guests this unit comprises three elements element 1 meet and greet guests element 2 respond to guests questions or requests element 3 participate ...

icon picture PPTX Filetype Power Point PPTX | Posted on 27 Aug 2022 | 3 years ago
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      Start conversations and develop 
      good relations with guests
      This Unit comprises three Elements:
        Element 1: Meet and greet guests
        Element 2: Respond to guests’ questions or requests
        Element 3: Participate in a short, informal conversation 
                     with guests.
                                                                        Slide 2
      Assessment
      Assessment for this Unit may include: 
        Oral questions
        Written questions
        Work projects
        Workplace observation of practical skills
        Practical exercises
        Formal report from employer/supervisor.
                                                                        Slide 3
      Meet and greet guests
      Performance Criteria for this Element are:
        1.1 Welcome guests appropriately
        1.2 Introduce self and others
        1.3 Ask questions to involve guests.
                                                                        Slide 4
      Welcome guests appropriately
      Greeting guests as they arrive is very important. You want 
      them to feel welcomed and comfortable. 
      Standard greeting:
        Smile
        Look interested and friendly
        Greet guests according to time of day
        Give appropriate physical greeting
        Welcome guests
        Offer assistance
        Wish the guest a nice stay.
                                                                       Slide 5
      Welcome guests appropriately
       Smiling is the easiest part of a greeting, but the act is 
       often overlooked or forgotten. For most guests, a smile is 
       an indication of a caring, friendly staff member. A genuine 
       smile can be the difference in providing your customers a 
       pleasant stay. Forgetting to smile can lead to feelings of 
       discomfort and hostility.  
                                                                             Slide 6
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...Start conversations and develop good relations with guests this unit comprises three elements element meet greet respond to questions or requests participate in a short informal conversation slide assessment for may include oral written work projects workplace observation of practical skills exercises formal report from employer supervisor performance criteria are welcome appropriately introduce self others ask involve greeting as they arrive is very important you want them feel welcomed comfortable standard smile look interested friendly according time day give appropriate physical offer assistance wish the guest nice stay smiling easiest part but act often overlooked forgotten most an indication caring staff member genuine can be difference providing your customers pleasant forgetting lead feelings discomfort hostility...

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