341x Filetype PPT File size 0.61 MB Source: nciph.sph.unc.edu
Goals
Discuss the steps involved in the
interviewing process.
Discuss ways to create a
comfortable environment during
interviews.
Provide examples on probing,
clarifying, and other issues involved
in the interview process.
Before you dial
Familiarize yourself with the
investigation and the survey
Remain enthusiastic and upbeat
Introduction
Introduce yourself and the
organization you represent
Follow the survey introduction
word for word
Project confidence and enthusiasm
Speak slowly and enunciate
Introduction
Provide a time estimate on the
duration of the interview
Address confidentiality
Offer contact information
Obtain informed consent
Survey questions
Ask the same questions in the
same manner
Remain neutral throughout the
interview
When necessary, prompt for
clarification and probe beyond “I
do not know”
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