Corrective Action Plan (CAP) for the DoD Improper Payments Program
                           Organization : [ INSERT NAME]
                           Point of Contact:                                     Identify the primary point of contact for improper payments.
                           Issue
                           Description of Issue:                                 Describe the reason for the CAP (i.e., audit recommendation, noncompliance, or actual improper payments).  If applicable, include the audit report title and number, and the audit recommendation number 
                                                                                 and specific language from the audit report.  Otherwise, describe the issue of noncompliance directing the corrective actions (e.g., no statistically valid sampling plan, incomplete or untimely improper 
                                                                                 payment testing, incomplete reporting, etc.) or identify the reason for the improper payments (e.g., administrative or process error, medical necessity, insufficient documentation to determine, etc.).
                           Root Cause(s):                                        Describe the "true" root cause(s) for the issuance of the audit recommendation, issue of noncompliance, or reason(s) for the improper payments.  For example, "insufficient documentation" is a reason for 
                                                                                 improper payments, it is not the root cause for why they occur.  This section should describe the root cause(s) for why errors resulting from "insufficient documentation" occur.  Root causes are underlying 
                                                                                 issues that are reasonably identifiable, can be controlled by management, and require implementing corrective actions to mitigate.
                           Improper Payment Program:                             Identify the DoD Improper Payment program impacted.
                           Fiscal Year Identified:                               Identify the Fiscal Year in which the recommendation was made, the issue of noncompliance was identified, or the improper payments occurred.  Use the following format: FY 2018.
                           Corrective Actions
                           Description of CAP:                                   Briefly describe the corrective actions that will be taken to address the root cause(s) and remediate the specific recommendation, noncompliance, or improper payments.  Corrective actions should be 
                                                                                 clearly linked to the root cause(s) they are addressing.   
                           Implementation Date:                                  Identify the implementation date for the CAP.  The CAP implementation date should be reasonable and achievable.  Use the following format: 07/15/2018
                           Owner:                                                Identify the individual responsible for implementing the CAP.
                           Remediation Milestones
                                                Milestones                       Corrective Actions to Achieve Milestones              Milestone Target Date              Milestone Completion Date          Results of Corrective Actions Taken                   Task Owner
                           Identify milestones for the CAP.  Milestone should  Identify the specific corrective actions that will be   Identify a target completion date  Provide the actual completion      Describe the results achieved for each corrective     Identify the task owner for each 
                           be high-level, actionable, and measurable.            taken to achieve milestones.  Use absolute language for each milestone.  Use the         date for each milestone.  Use the action taken.                                          milestone.
                                                                                 such as “all,” “must,” “required,” “always,”          following format: 07/15/2018       following format: 07/15/2018
                                                                                 “never,” and “only.”
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                           Additional Notes
                           Include any additional notes applicable to the CAP.
                           Senior Executive Approval
                           Approver:                                             The CAP must be approved by a Senior Executive.  Please include the Approver's electronic signature.  
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