Government of Andhra Pradesh - AP Urban Finance and Infrastructure Development Corporation
            AP Urban Water Supply & Septage Management Improvement Project
            Social Impact Assessment and Social Management Plans-       Palacole              Sept 2021
                  GOVERNMENT OF ANDHRA                                             PRADESH
                    ANDHRA PRADESH URBAN FINANCE INFRASTRUCTURE DEVELOPMENT
                                               CORPORATION LIMITED
             ANDHRA PRADESH URBAN WATER SUPPLY & SEPTAGE MANAGEMENT
                                                                           IMPROVEMENT PROJECT
                                        THE ASIAN INFRASTRUCTURE INVESTMENT BANK ASSISTED
                  SOCIAL IMPACT ASSESSMENT & SOCIAL MANAGEMENT PLAN FOR 
                                                                                            PalacoleULB
                                                                                            Final Report
                                                   Submitted by
                           Samaj Vikas Development Support Organisation
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            Government of Andhra Pradesh - AP Urban Finance and Infrastructure Development Corporation
            AP Urban Water Supply & Septage Management Improvement Project
            Social Impact Assessment and Social Management Plans-       Palacole              Sept 2021
            Table of Contents
            1. Introduction................................................................................................9
              1.1    Background..............................................................................................................................9
              1.2    Project Components.............................................................................................................9
              1.3    Implementation Arrangements.......................................................................................10
              1.4    Present Report......................................................................................................................12
            2. Methodology............................................................................................13
              2.1    Introduction...........................................................................................................................13
              2.2    Data Source...........................................................................................................................13
              2.3    Sample....................................................................................................................................14
            3. Palacole Water Supply Scheme................................................................15
              3.1    Components of Water Supply..........................................................................................15
            4. Applicable Legal and Policy Framework...................................................17
              4.1    Introduction...........................................................................................................................17
              4.2    Social Policy and Regulatory Framework.....................................................................17
                 4.2.1    The Right to Fair Compensation and Transparency in Land Acquisition 
                 and Rehabilitation and Resettlement Act 2013................................................................17
                 4.2.2    The Street Vendors (Protection of Livelihood and Regulation of Street 
                 Vending) Act, 2014.....................................................................................................................18
                 4.2.3    Some Key Legal Provision Related to Women...................................................18
                 4.2.4    Other Applicable Acts.................................................................................................19
                 4.2.5    Other Legislation Applicable for APUWSSMP.....................................................19
            5. Socio-Economic Profile.............................................................................21
              5.1    Profile of Andhra Pradesh State......................................................................................21
              5.2    Existing Water Supply........................................................................................................23
                 5.2.1    Present water supply system..................................................................................23
              5.3    Present Municipal Governance at Palacole.................................................................23
              5.4    Functions of Administrative set-up by position.........................................................23
              5.5    Present O&M arrangements:...........................................................................................24
              5.6    Present Grievance Redress System..............................................................................24
            6. Project Impacts.........................................................................................26
            7. Socio-Economic Profile of Beneficiaries....................................................27
              7.1    Sample Selection.................................................................................................................27
                 7.1.1    Population Covered.....................................................................................................28
              7.2    Demographic Profile of Households..............................................................................28
                 7.2.1    Distribution by Age Group........................................................................................28
                 7.2.2    Religious Composition................................................................................................29
                 7.2.3    Social Category (Caste).............................................................................................29
                 7.2.4    Household size.............................................................................................................29
                 7.2.5    Literacy Rate.................................................................................................................30
                 7.2.6    Occupational Details..................................................................................................32
                 7.2.7    Housing Pattern............................................................................................................33
                 7.2.8    Toilet Facilities...............................................................................................................33
                 7.2.9    Household Assets Details.........................................................................................34
                 7.2.10 Availability of Mobile Phones...................................................................................35
                 7.2.11 Mobile Bill.......................................................................................................................35
              7.3    Income.....................................................................................................................................35
              7.4    Self Help Groups..................................................................................................................36
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            Government of Andhra Pradesh - AP Urban Finance and Infrastructure Development Corporation
            AP Urban Water Supply & Septage Management Improvement Project
            Social Impact Assessment and Social Management Plans-       Palacole              Sept 2021
              7.5    Water Supply Related.........................................................................................................37
                 7.5.1    Source of Water............................................................................................................37
              7.6    Municipal House Service Connection...........................................................................37
                 7.6.1    Frequency of Water Supply......................................................................................37
                 7.6.2    Timing of Supply..........................................................................................................38
                 7.6.3    Billing and Payments..................................................................................................38
                 7.6.4    Reasons for not having Service Connections.....................................................40
              7.7    Fetching Water – Municipal Public Stand Post...........................................................40
                 7.7.1    Average Distance.........................................................................................................40
                 7.7.2    Average Time taken in Collection..........................................................................41
                 7.7.3    Members engaged in Water Collection................................................................41
                 7.7.4    Difficulties Faced..........................................................................................................42
              7.8    Coping Strategy...................................................................................................................42
              7.9    Household Drinking Water Source.................................................................................43
                 7.9.1    Household Level Water Treatment.........................................................................43
              7.10 Satisfaction Levels..............................................................................................................43
                 7.10.1 Water Quality................................................................................................................44
                 7.10.2 Water Related Complaints........................................................................................44
              7.11 Expected Water Supply.....................................................................................................46
              7.12 Willingness to Pay for Expected Water Supply..........................................................46
              7.13 Health Related Information..............................................................................................47
              7.14 Project Impacts – Beneficiaries’ Perceptions..............................................................48
                 7.14.1 Perceived BENEFITS....................................................................................................48
                 7.14.2 Perceived Negative Impacts....................................................................................49
                 7.14.3 Suggestions...................................................................................................................50
            8. Resettlement Plan....................................................................................52
              8.1    Introduction...........................................................................................................................52
              8.2    Direct Impacts......................................................................................................................53
              8.3    Indirect Impacts...................................................................................................................53
              8.4    R&R Assistance....................................................................................................................54
              8.5    Key Implementation and monitoring directions from PMU...................................55
            9. Community Engagement.........................................................................56
              9.1    Introduction...........................................................................................................................56
              9.2    Objectives..............................................................................................................................56
              9.3    Citizen Engagement Framework....................................................................................56
              9.4    Details of Public Consultations Organized in the ULB.............................................58
              9.5    Information Disclosure.......................................................................................................59
            10.Gender and Action Plan............................................................................60
              10.1 Introduction...........................................................................................................................60
              10.2 Gender Strategy..................................................................................................................60
              10.3 Women Participation..........................................................................................................61
            11.Behaviour Change Communication..........................................................63
              11.1 Introduction...........................................................................................................................63
              11.2 Guiding Process....................................................................................................................63
            12.Tribal People Plan.....................................................................................64
              12.1 Introduction...........................................................................................................................64
                 Objectives of the TPP.................................................................................................................64
              12.2 Tribal Consultations............................................................................................................64
              12.3 Tribal Action Plan.................................................................................................................65
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            Government of Andhra Pradesh - AP Urban Finance and Infrastructure Development Corporation
            AP Urban Water Supply & Septage Management Improvement Project
            Social Impact Assessment and Social Management Plans-       Palacole              Sept 2021
            13.Implementation Arrangements................................................................66
              13.1 Introduction...........................................................................................................................66
              13.2 Environmental and Social Implementation Arrangements at PMU Level........66
              13.3 Environmental and Social Implementation Arrangements at ULB Level.........67
              13.4 Project Management Consultants..................................................................................67
              13.5 Roles and Responsibilities of NGOs...............................................................................67
              13.6 Monitoring Arrangements.................................................................................................68
            14.Grievance Redressal Mechanism..............................................................71
              14.1 Introduction...........................................................................................................................71
              14.2 Functions of GRC..................................................................................................................72
              14.3 Details of the Complaints.................................................................................................73
              14.4 Documentation of the GRM Processes.........................................................................73
              14.5 Responsibility of NGO with Particular Reference to GRC.......................................74
            Annexure........................................................................................................75
              1.   Consultation cum FGDs.........................................................................................................75
              2.   Attendance................................................................................................................................84
              3.   Photographs..............................................................................................................................85
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